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Internal Technician Tool

A mobile app built for technicians to manage, document, and complete pest control services on-site

The Product

Digital Technician is a mobile app for service technicians to use while performing pest control treatments at customer homes. The app guides techs through a checklist of tasks, allows them to log notes, upload photos, and record chemicals used—ensuring accurate documentation and a consistent service experience. All data collected during the visit is compiled into a detailed service ticket that’s automatically sent to the customer after the appointment.

The Problem

Without a clear system in place, important service steps can be missed or overlooked during a visit. Technicians also lacked visibility into the specific pest concerns shared by the customer during the sales process. This gap created inconsistencies in service and reduced customer confidence. There was also no easy way to show proof of service—leading to trust issues and support follow-ups.

My Role

UX Designer | Front-end Engineer

Technologies Used

Figma, React Native, HTML, CSS/SCSS, JavaScript, Gitlab

The Goal

The goal was to create a clear, guided experience for technicians to ensure every step of the service is completed with consistency and accuracy. By surfacing customer-specific pest concerns, the app helps technicians deliver more personalized and effective treatments. And by compiling all service details into a customer-facing service ticket, the tool builds trust and transparency into every visit.

Design Approach

I joined the project mid-way and focused on improving the technician experience. I streamlined the service flow, updated the checklist design for clarity, and added features like customer concern visibility and clearer service ticket outputs—all to support consistency, ease of use, and trust.

Key Features

1

Guided Service Checklist

Ensures technicians complete all required tasks during a visit.

4

Chemical Tracking

Records products used during treatment based on guidelines set by each state.

2

Customer Concern Visibility

Displays pest issues shared during the sales process to personalize service.

5

Automated Service Ticket

Compiles visit details into a professional summary sent to the customer post-service.

3

Photo & Note Logging

Allows techs to document visits with images and service notes.

6

Daily Route Overview

Technicians can view their full schedule, including appointment details and navigation, helping them stay on track throughout the day.